Returns
We would rather get the order right than process a return, which is why we ask for measurements up front. If something is still wrong, here is where you stand.
What can be returned
- Unopened and unused items, in their original packaging, within 7 days of delivery.
- Anything that arrives damaged, incomplete or different from what was ordered — we cover the return cost on these.
- Devices that fail within the warranty period are handled through the distributor. Bring or send the warranty card.
What cannot be returned
- Sterile items once the seal is broken.
- Diapers, underpads, catheters and other personal hygiene products once opened.
- Test strips once the vial is opened.
- Items made or ordered specifically for you, including most hospital furniture.
How to start a return
Message 0300 555 0100 with your order reference and a photo of the item. We will confirm whether it can be returned and arrange collection or exchange.
Refunds are issued by the same method you paid. Cash on delivery orders are refunded in cash at the shop or by wallet transfer.
Still not sure?
Send us the measurement, a photo, or just describe the situation. We answer during shop hours and usually well after.
Message 0300 555 0100