Refund Policy

Last updated: 30 October 2026

Bohar Bazaar is a retailer of medical and surgical supplies. Many of our products are hygiene-sensitive, so please read which items can and can’t be returned.

All return, exchange and replacement requests must reach us within 12 hours of delivery on WhatsApp +92 333 3920007. Requests after 12 hours cannot be accepted, except where a manufacturer’s warranty applies (section 5).

1. Wrong, damaged or defective items

If you receive the wrong item, or an item that is broken, damaged or not working, WhatsApp us within 12 hours of delivery. Send your order number and clear photos or a short video of the item and its packaging as proof. Once we confirm the problem, we will collect or arrange the return of the original item. We send the replacement once the original item reaches us. Bohar Bazaar pays the delivery charges both ways. If a replacement is not available, we will refund the full amount you paid, including delivery.

2. Change of mind

You can return an item if you contact us within 12 hours of delivery and the item is unopened, unused and in its original sealed packaging, with all accessories, manuals and warranty cards. The customer pays return shipping, and the original delivery charge is not refunded.

3. Size exchanges (belts, braces, supports)

If a belt or support doesn’t fit, contact us within 12 hours of delivery to exchange it for another size. The item must be unworn and in its original packaging. The customer pays the delivery charges for a size exchange. For help with sizing before you order, message us on WhatsApp.

4. Items that can’t be returned (unless wrong, damaged or defective)

• Any opened consumable: test strips, lancets, syringes, dressings, gauze, gloves, masks, cotton, tapes
• Any sterile item whose seal has been broken
• Personal-care and body-contact items once opened: urine bags and bottles, bed pans, catheters, diapers, nebulizer masks and tubing, thermometers
• Belts, braces, stockings and supports that have been worn
• Items ordered specially for you, or bought in bulk for an institution, unless agreed in writing

5. Medical devices (BP machines, glucometers, nebulizers, etc.)

Please check that your device works as soon as you receive it. A device that doesn’t work and is reported within 12 hours of delivery is handled as a defective item under section 1. After that, any warranty is the manufacturer’s warranty for that brand, and we will help you contact the brand or its service centre.

6. Large items (wheelchairs, air mattresses, hospital equipment)

Please check the item when it is delivered. For change-of-mind returns, the customer pays the return delivery cost, which can be high for large items.

7. Cancellations

You can cancel free of charge any time before your order is dispatched. WhatsApp us with your order number. Please don’t refuse a Cash on Delivery parcel without a reason. If someone refuses parcels repeatedly, we may ask them to pay in advance for future orders.

8. Refunds

Once we receive and inspect a returned item, we will confirm on WhatsApp whether the refund is approved. Approved refunds are sent within 5 working days, by bank transfer, JazzCash or Easypaisa for Cash on Delivery orders, or to the original payment method for online payments.